FAQs

For a secure and seamless payment process, we use Shopify Payments provided by Shopify. Your transaction is safeguarded, allowing you to shop with confidence.

To apply a discount code, simply input it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before you complete your order, as applying it after checkout might not be an option.

Absolutely! Once your order is dispatched, you will receive tracking information automatically via email. This allows you to follow your order's journey until it arrives at your location. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Please contact us at Support@mahab.shop. For faster assistance, include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@mahab.shop. We will do our best to accommodate your request. Please note that cancellations might not be possible once an item has been shipped. For additional details, refer to our Refund and Return Policy.

If you experience delays or problems with your order delivery, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to locate your package, usually within a week.

After your return is validated, monitor the return tracking number. Once the item reaches our warehouse, we will process your refund without delay within 2-3 business days.

For products that require assembly, you will find instructions included in the packaging. If you require further assistance, please reach out to our customer service at Support@mahab.shop, and we will provide online instructions for your product.